Frequently Asked Questions

Getting Started

A Vibe Chat Page is your business's new digital front door. It's a shareable, AI-powered chat experience that replaces the need for most phone calls by answering questions, taking orders, and helping customers—24/7.

It takes less than 60 seconds: 1. Enter your business name and location 2. Upload a menu or paste a link 3. Vibechat trains instantly—no coding or setup required

No apps, plugins, or downloads. Your Chat Page lives at a simple URL like vibechat.ai/YourRestaurant. Just claim it, share it, and go.

You upload or link to your business info—like menus, hours, policies, and FAQs—and Vibechat trains instantly. You can update it any time.

Replacing the Phone

VoIP systems are still built for phone calls. Vibechat is chat-first and AI-native. It doesn't route calls—it replaces them by instantly handling questions, orders, and more.

Not necessarily. Most Vibechat customers use their Chat Page to handle 80–90% of daily phone call volume. You can keep a backup line or go fully digital.

Vibechat handles repetitive, low-level phone calls—so your team can focus on in-person service. It's like hiring a 24/7 front desk host who never takes a break.

Not directly. Vibechat replaces the need for most calls. Guests message your Chat Page link instead—whether from Google, Instagram, a QR code, or your website.

Orders, Payments & Tips

Yes. Guests can browse your menu, ask follow-up questions, customize items, and place takeout or pickup orders—all within the chat.

Yes—Vibechat supports in-chat payments and tipping via secure, integrated checkout options like Apple Pay and Stripe. No apps or downloads required.

Absolutely. Vibechat understands item variations, add-ons, and pricing logic—just like a staff member would.

It can be. Vibechat supports direct POS integrations and can also operate standalone with real-time notifications and order tickets.

Customization & Setup

Yes. You can update your menu, business info, FAQs, or knowledge base at any time. Vibechat retrains instantly with new content.

Definitely. You can customize your: • Business name & logo • Branding colors • Welcome message • Quick action buttons (e.g., 'Takeout,' 'Allergies,' 'Jobs')

Yes—Vibechat uses your business hours to tailor responses, let guests know when you're open, and handle after-hours questions automatically.

Marketing & Channel Integration

You can't replace the phone number field, but you can: • Add your Chat Page to the 'Business Profile Links' section under 'Chat,' 'Menu,' or 'Order online' • Paste it in the 'Business Description' and encourage guests to tap and ask questions Google has begun promoting messaging more prominently—Vibechat makes sure you're ready for that.

Yes! Every Vibe Chat Page has a unique URL, which means you can: • Generate a QR code that opens your AI-powered chat instantly • Print it on tables, bags, signage, or receipts • Give walk-up customers an instant way to ask questions or place orders No apps. No downloads. Just scan and chat.

Absolutely. Your Chat Page link works just like any other URL—drop it into: • Your Instagram bio (instead of 'Call') • Facebook 'Contact Us' buttons • Linktree-style link aggregators Guests can start chatting with your business instantly from social—no phone tag required.

Yes. You can generate UTM-tagged versions of your Chat Page link to track clicks from different channels—like Instagram, Google, or QR codes—and view performance in your dashboard.

Yes—Vibechat provides customizable: • QR code templates • Receipt & signage messaging • Copy-and-paste bio/CTA language for Google, Yelp, Instagram, and more We make it easy to get the word out and drive traffic from offline and online sources.

FAQ Content